Frequently asked questions.
Can't find your question? We're happy to help.
How long is the contract?
We offer 11-month contracts. Ask us about the exact start date and terms for your room.
What is included in the rent?
The rent includes the room, furniture, fire insurance, cleaning of shared areas and waste bin collection. Monthly utilities charges, the one-off internet charge and the deposit are not included. The amounts are shown for each room.
What do the monthly charges cover?
The monthly charges are an advance payment for electricity, heating, water consumption and rental of electricity, water and gas meters. The advance payment varies by room; you will find the amount on the room’s page.
How are utility costs settled?
On 15 January and at the end of the academic year, we settle the costs based on actual consumption. If you used less, the difference is refunded. If you used more, you are charged the difference.
How much is the deposit?
The deposit is two months’ rent and is separate from the monthly rent. The exact amount is shown for each room.
Is internet included in the rent?
Internet has a one-off charge, separate from the rent. You will find the amount on the room’s page. If no amount is shown, ask us using the contact form.
When can I view a room?
Send us a visit request with your preferred date. A visit is only final once we have confirmed it together.
Can I already ask about the next academic year?
Absolutely. Tell us which academic year you're looking for. Availability on the website reflects current listings and is not a reservation.
Do you use the Kotwest model contract?
We use the Kotwest model contract. Ask us to view the specific agreement and terms.